Table 3. Cluster listing for original map interpretation showing cluster labels, and statement and cluster average importance ratings.

Cluster 1: Interpersonal Skills

1ability to listen to consumers 4.71
10ability to motivate clients to change behavior 3.62
36ability to use the helping relationship to facilitate change 3.76
87ability to interact and provide support in a non-judgemental fashion 4.33
5ability to offer hope to others 4.52
6belief in the recovery process 4.33
39ability to build on successes and minimize failures 4.10
31connecting (interpersonal) skills 3.76
78ability to work with consumer colleagues 3.52
89ability to normalize interactions and program practices 3.71

Cluster 1 Average = 4.04

Cluster 2: Supportive Behaviors

2ability to relate to others 4.33
49ability to generate enthusiasm 3.48
62ability to encourage 4.14
60able to nurture3.43
26ability to empathize 4.14

Cluster 2 Average = 3.90

Cluster 3: Professional Role

14ability to negotiate 3.14
58ability to set limits 3.14
17willingness to have fun with others 3.00
82ability to use self as a role model 3.48
47ability to ask for help and receive constructive feedback from consumers, peers, stakeholders 3.86
51ability to let go2.95
88ability to overcome personal prejudices when providing services 4.48

Cluster 3 Average = 3.44

Cluster 4: Personality Charasterics

16self awareness4.00
56good personal stability but not ego-centric 3.43
50ability to handle personal stress 3.52
18flexibility4.10
25patience3.62
28sense of humor3.48
93ability to know own limits 3.57

Cluster 4 Average = 3.67

Cluster 5: Self Management

24ability to read and write 3.52
29ability to partialize tasks 3.14
45ability to be pragmatic and do hands-on sorts of work 4.24
33tolerance for ambiguity and enjoying diversity 3.71
91willingness to take risks 3.57
41ability to handle multiple tasks 3.05
69ability to prioritize and manage time 3.29
94never-ending willingness to develop oneself 3.57

Cluster 5 Average = 3.51

Cluster 6: Mental Health Knowledge Base

3knowledge of mental illness 3.76
57knowledge of relationship between health status and mental illness 2.86
4knowledge of side effects of medications and alternatives 3.43
19knowledge of appropriate or applicable mental health acts (legislation) 2.05
54knowledge of legal issues (e.g., civil commitment, guardianship) and the ethical context 2.43

Cluster 6 Average = 2.91

Cluster 7: Family Relationships

11knowledge of family networks 2.76
30demonstration of respect and understanding for family members 3.38
37ability to develop alliances/partnerships with family members 3.10
40ability to establish alliances with providers, professionals, families, consumers (partnership model) 3.71
43knowledge of a wide variety of approaches to mental health services 2.86

Cluster 7 Average = 3.16

Cluster 8: Community Resources

8knowledge of human services network in community 3.33
20knowledge of eligibility benefits 2.81
9knowledge of community resources beyond human services 2.76
44knowledge of the community you serve and its environment 3.14
48ability to work with employers 3.24

Cluster 8 Average = 3.06

Cluster 9: Assessment

12skills in advocacy 3.38
63ability to assess role of peer support 2.95
61ability to assess resources 3.29
65ability to assess and access decent housing 3.48
15strong crisis intervention skills 3.29
85early identification and intervention skills to deal with relapse 3.81

Cluster 9 Average = 3.37

Cluster 10: Cultural Competence

32cultural competence and ability to deliver culturally relevant services 3.71
38knowledge of ethnic-based familial role definitions 3.10
52ability to understand the impact of culture and ethnicity on mental illness 3.76
73knowledge of and respect for multi-lingual skills 3.05

Cluster 10 Average = 3.41

Cluster 11: Professional Development

68commitment to ongoing education and training 3.10
72ability to use and develop innovative approaches 3.76
95ability or willingness to consider alternative paradigms 3.43

Cluster 11 Average = 3.43

Cluster 12: Psychosocial Rehabilitation Knowledge Base

70knowledge of history of psychosocial rehabilitation 2.76
71knowledge of principles and values of psychosocial rehabilitation 4.14
77understand the availability of alternatives 2.95
90commitment to furthering the methods and technologies in PSR through research and sharing of best practices 3.00
92belief in the effectiveness of psychosocial methods 4.14

Cluster 12 Average = 3.40

Cluster 13: Consumer Empowerment

7ability to emphasize client choices and strengths 4.48
96ability to empower consumers 4.62
13view consumer as the director of the process 4.05
22ability to see consumers as equal partners 4.00
66routinely solicits and incorporates consumer preferences 4.24
42ability to replace self with naturally-occuring resources 3.19
74ability to foster inter-dependence 3.24

Cluster 13 Average = 3.97

Cluster 14: Consumer Goal Attainment

34value consumer's ability to seek and sustain employment opportunities 4.24
76ability to help consumers choose, get, keep jobs 4.10
35value consumer's ability to pursue educational goals 3.71
80ability to help consumers develop cohesive groups 2.90
75belief in the value of self-help 3.76
59being able to help client set measureable goals 3.86
79ability to help consumer learn to manage own mental illness 4.24
67ability to explain illness to consumer 3.00
81ability and comfort in helping consumers in recreational pursuits 2.86

Cluster 14 Average = 3.63

Cluster 15: Intervention Skills

21social group-work skills 2.52
27ability to develop structured learning experiences 2.62
86ability to conduct skills training in a manner to help overcome cognitive deficits 3.00
46ability to set goals 3.76
23teaching ability3.24
83ability to design, deliver and ensure highly-individualized services and supports 3.62
84ability to maintain consumer records 2.95
53ability to assess behavior in specific environments 3.19
55functional assessment 3.05
64ability to assess active addiction and co-dependency 3.29

Cluster 15 Average = 3.12


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Copyright © 1996, William M.K. Trochim