Table 4. Listing of brainstormed statements sorted from highest to lowest average importance rating.

1ability to listen to consumers 4.71
96ability to empower consumers 4.62
5ability to offer hope to others 4.52
7ability to emphasize client choices and strengths 4.48
88ability to overcome personal prejudices when providing services 4.48
2ability to relate to others 4.33
6belief in the recovery process 4.33
87ability to interact and provide support in a non-judgemental fashion 4.33
34value consumer's ability to seek and sustain employment opportunities 4.24
45ability to be pragmatic and do hands-on sorts of work 4.24
66routinely solicits and incorporates consumer preferences 4.24
79ability to help consumer learn to manage own mental illness 4.24
26ability to empathize 4.14
62ability to encourage 4.14
71knowledge of principles and values of psychosocial rehabilitation 4.14
92belief in the effectiveness of psychosocial methods 4.14
18flexibility4.10
39ability to build on successes and minimize failures 4.10
76ability to help consumers choose, get, keep jobs 4.10
13view consumer as the director of the process 4.05
16self awareness4.00
22ability to see consumers as equal partners 4.00
47ability to ask for help and receive constructive feedback from consumers, peers, stakeholders 3.86
59being able to help client set measureable goals 3.86
85early identification and intervention skills to deal with relapse 3.81
3knowledge of mental illness 3.76
31connecting (interpersonal) skills 3.76
36ability to use the helping relationship to facilitate change 3.76
46ability to set goals 3.76
52ability to understand the impact of culture and ethnicity on mental illness 3.76
72ability to use and develop innovative approaches 3.76
75belief in the value of self-help 3.76
32cultural competence and ability to deliver culturally relevant services 3.71
33tolerance for ambiguity and enjoying diversity 3.71
35value consumer's ability to pursue educational goals 3.71
40ability to establish alliances with providers, professionals, families, consumers (partnership model) 3.71
89ability to normalize interactions and program practices 3.71
10ability to motivate clients to change behavior 3.62
25patience3.62
83ability to design, deliver and ensure highly-individualized services and supports 3.62
91willingness to take risks 3.57
93ability to know own limits 3.57
94never-ending willingness to develop oneself 3.57
24ability to read and write 3.52
50ability to handle personal stress 3.52
78ability to work with consumer colleagues 3.52
28sense of humor3.48
49ability to generate enthusiasm 3.48
65ability to assess and access decent housing 3.48
82ability to use self as a role model 3.48
4knowledge of side effects of medications and alternatives 3.43
56good personal stability but not ego-centric 3.43
60able to nurture3.43
95ability or willingness to consider alternative paradigms 3.43
12skills in advocacy 3.38
30demonstration of respect and understanding for family members 3.38
8knowledge of human services network in community 3.33
15strong crisis intervention skills 3.29
61ability to assess resources 3.29
64ability to assess active addiction and co-dependency 3.29
69ability to prioritize and manage time 3.29
23teaching ability3.24
48ability to work with employers 3.24
74ability to foster inter-dependence 3.24
42ability to replace self with naturally-occuring resources 3.19
53ability to assess behavior in specific environments 3.19
14ability to negotiate 3.14
29ability to partialize tasks 3.14
44knowledge of the community you serve and its environment 3.14
58ability to set limits 3.14
37ability to develop alliances/partnerships with family members 3.10
38knowledge of ethnic-based familial role definitions 3.10
68commitment to ongoing education and training 3.10
41ability to handle multiple tasks 3.05
55functional assessment 3.05
73knowledge of and respect for multi-lingual skills 3.05
17willingness to have fun with others 3.00
67ability to explain illness to consumer 3.00
86ability to conduct skills training in a manner to help overcome cognitive deficits 3.00
90commitment to furthering the methods and technologies in PSR through research and sharing of best practices 3.00
51ability to let go2.95
63ability to assess role of peer support 2.95
77understand the availability of alternatives 2.95
84ability to maintain consumer records 2.95
80ability to help consumers develop cohesive groups 2.90
43knowledge of a wide variety of approaches to mental health services 2.86
57knowledge of relationship between health status and mental illness 2.86
81ability and comfort in helping consumers in recreational pursuits 2.86
20knowledge of eligibility benefits 2.81
9knowledge of community resources beyond human services 2.76
11knowledge of family networks 2.76
70knowledge of history of psychosocial rehabilitation 2.76
27ability to develop structured learning experiences 2.62
21social group-work skills 2.52
54knowledge of legal issues (e.g., civil commitment, guardianship) and the ethical context 2.43
19knowledge of appropriate or applicable mental health acts (legislation) 2.05


Back to Contents
Copyright © 1996, William M.K. Trochim